Privacy Policy

1. Information We Collect

a. Information You Provide

We collect information you voluntarily provide, including account information (such as name, email address, and organization), authentication credentials, communications with us, and documents, forms, and related materials submitted through the Services.

b. Information Collected Automatically

When you use the Services, we may automatically collect information such as IP address, general location, device and browser information, usage data, and log or diagnostic data.

c. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Services, maintain sessions, and understand usage patterns. You may control cookies through your browser settings.

2. How We Use Information

We use collected information to provide and operate the Services, process and analyze submitted documents, improve functionality and security, communicate with users, monitor for fraud or abuse, and comply with legal obligations.

We do not sell personal information.

3. How We Share Information

We may share information with service providers that perform services on our behalf (such as hosting, authentication, or analytics), when required by law, or in connection with a merger, acquisition, or sale of assets.

We do not share customer data for advertising purposes.

4. Data Processing and AI Systems

Syntraix processes documents and structured data to provide automated analysis, extraction, and summarization features. Customer data is processed solely to deliver requested functionality and is not used to train general-purpose AI models unless explicitly agreed.

5. Data Retention

We retain information only for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. You may request deletion of your data, subject to applicable law.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse. No system is completely secure.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete your personal information, object to or restrict certain processing, or withdraw consent where applicable.

8. Third-Party Services

The Services may contain links to third-party websites or services. We are not responsible for their privacy practices.

9. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last Updated" date above.